Ritz-Carlton Abama

In response to current circumstances surrounding the COVID-19 pandemic, we have implemented a variety of new protocols and elevated practices, keeping with our high standards of cleanliness and luxury service.

Providing a safer environment for our guests and associates is a top priority. Achieving this is a shared responsibility. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations, practicing social distancing (staying at least 6 feet or 2 meters from other guests and hotel associates), and wearing face coverings is mandatory whenever you’re in public areas of the hotel (indoor and outdoor). Also, please note that due to local government regulations, a negative PCR test is required at time of check-in. We do appreciate your support and understanding.

Signage throughout our hotels to remind guests to maintain social distancing, occupancy limits and seating capacities reductions in our restaurants in compliance with local and state mandates, and partitions installed at front desks and food and beverage service lines.

Less Contact, More Connection

• Using mobile technology and requests via the Marriott Bonvoy App and our newly introduced web-based STAY app (dining reservations, resort map, programming, etc.)
• Enabling social and physical distancing by reducing allowable capacity in spaces, increased distance between furniture, and managing queuing areas.
• Fostering pre-arrival planning and communication.

Valet parking is not available until further notice.

In keeping with Marriott’s Commitment to Clean, we have notice made several enhancements to our cleaning practices throughout our property and in guest rooms. These include:

PUBLIC AREAS

All high-touch surfaces are cleaned hourly throughout the hotel and spaces have been reconfigured to enhance physical distancing.

Deeper, More Frequent Cleaning:

• Deploying 200+ enhanced cleaning protocols to disinfect every space, more frequently and especially during peak times
• Consistently and frequently disinfecting all high-touch items like elevator buttons and door handles
• Adding hand sanitation stations throughout the hotel, particularly in public areas.

ENHANCED PUBLIC SPACE CLEANING
We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided hand sanitizing stations in all public areas of the Resort.

PERSONAL PROTECTIVE EQUIPMENT (PPE)
Our Ladies & Gentlemen will wear face coverings, gloves, etc. based on the activities they are performing and based on direction by the local authorities.
In compliance with local regulations, guests must wear a face covering in indoor public areas of the hotel, as well as outdoor public areas where a safe distance cannot be guaranteed.

ELECTROSTATIC SPRAYING
We are utilizing enhanced technologies, including electrostatic sprayers with hospital-grade disinfectants, to support our already rigorous cleanliness protocols.

YOUR SAFE SANCTUARY

• Wellbeing Welcome Kit for every guest – including face mask, hand sanitizing gel and sanitary towels.
• Deep cleaning of each room and suite between guests
• Removal of non-essential high-touch items.
• Evaluate housekeeping frequency to reduce contact during your stay.
• Welcome Kit, including face mask, hand sanitizing and gloves – is delivered to every guest in the room upon arrival
• Housekeeping Service: Every guest room is thoroughly cleaned and disinfected prior to your arrival. During your stay, we will provide housekeeping and turn-down service automatically every day. If you wish to not receive daily housekeeping refresh service, kindly let us know your preference upon arrival.
• Air purifying devices are being used in the guest rooms before each arrival, to eliminate fungus, virus and bacteria up to 99.97%.

RESTAURANTS AND BARS

The traditional breakfast buffet has been replaced with a luxurious à la carte menu served at selected restaurants, with new measures and guidelines in place to enhance physical distancing and reduce the movement and interaction of guests and staff. For those who prefer breakfast in their rooms, Continental breakfast can be brought to you by our In Room Dining service – only a delivery fee is charged.

Modified floor plans and reduced seating to ensure physical distancing; surfaces sanitized between guest use. Sanitization of self-service appliances between use and elimination of shared items, as well as the introduction on grab-and-go, pick-up stations, and ready-to-eat options.

• EL MIRADOR BY CÉSAR GONZÁLEZ: Terramar and Paellas; offers a la carte breakfast, lunch, dinner and pool service.
• TXOKO BY MARTIN BERASATEGUI: Born from 40 years of gastronomic excellence, Txoko represents a triumph of Spanish culinary creativity from world-renowned chef Martín Berasategui.
• THE BEACH CLUB: With a spanish Chiringuito concept, The Beach Club is open for lunch and beach service in the best location of the island, Abama Beach.
• THE CLUB HOUSE: After a round of golf, settle into a light lunch or early cocktail hour at this casual restaurant. The Club House will return in autumn.
• LOBBY BAR: Located in the heart of the Citadel, the Lobby Bar is open daily and introducing a bespoke sunset experience.
• IN ROOM DINING: Available 24/7, with restaurant offerings
• KABUKI: Our one Michelin-starred Japanese-fusion restaurant is open from Thursday to Saturday to delight the most discerning palates.